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can I collect my order?
No. At this time click and collect is not available.
can I change the delivery address on my order?
Please contact our friendly customer care team contact us and they will check the status of your order. If it hasn’t been processed they will be able to amend the delivery address for you.
However if your order has already been processed and dispatched, unfortunately the Ceres team can't fix this for you.
Once your order has been dispatched, we recommend contacting our freight provider with your tracking number, to attempt to redirect your parcel.
Please note, this may delay the expected delivery time of your order and is outside of our control.
how do I know my order has been received?
When you place your order successfully you will receive an order confirmation to the email address you supplied.
what should I do if my order hasn't arrived?
We are really sorry to hear your order is still not with you, occasionally there can be delays in transit out of our control. Please contact our friendly customer care team and they will follow this up for you.contact us
I'm having trouble placing my order what should I do?
We’re sorry you’re having trouble. Please contact our customer care team contact us